Last Updated: 11/20/2023

Thank you for shopping at BalkanSnack.com. We strive to provide you with the best possible shopping experience, and your satisfaction is our top priority. Please review our Shipping and Returns Policy below:

Shipping Policy:

Processing Time:

• Orders are typically processed and shipped within 1-2 business days of receiving the order.
• Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods:

• We offer various shipping options during the checkout process.
• Shipping costs are calculated based on the weight of your order and the destination.

Shipping Destinations:

• We currently ship within the United States. We are working on expanding our shipping destinations, so please check back for updates.

Tracking Information:

• Once your order has been shipped, you will receive an email with tracking information to monitor the delivery status of your package.

Shipping Delays:

• While we strive to deliver your order in a timely manner, please note that shipping delays may occur due to unforeseen circumstances or carrier issues. We appreciate your understanding in such situations.

Returns and Exchanges:

Return Eligibility:

• To be eligible for a return or exchange, the item must be unused and in the same condition as received.
• Returns must be initiated within 14 days of receiving your order.

Return Process:

1. Contact our customer service team at [customer_service@balkansnack.com] to request a return authorization.
2. Once approved, carefully package the item(s) and include a copy of the original packing slip.
3. Ship the package to the address provided by our customer service team.

Refunds:

• Refunds will be processed within 5 business days of receiving the returned item.
• Original shipping charges are non-refundable.
• Refunds will be issued to the original payment method.

Exchanges:

• If you need to exchange an item, please follow the return process, and then place a new order for the desired item.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us within 48 hours of receiving the order. We will provide instructions on how to return or exchange the item.

Contact Information:

If you have any questions or concerns about our Shipping and Returns Policy, please contact us at [customer_service@balkansnack.com].

We reserve the right to update or modify this policy at any time without prior notice. Please review this policy periodically for changes.

Thank you for choosing BalkanSnack.com!